The SERVPRO Advantage for Insurance Professionals

10/27/2022 (Permalink)

Vehicle Servicing a Residential Customer

As an agent or adjuster, you have a commitment to provide your customers with excellent services. We share that same commitment as restoration professionals, and it is our goal to make these services as smooth and easy for both the insurer & the insured.

Restoring our mutual customers property Is of priority. Our immediate response & hard work will show that we are there to limit the extent of the damage, help lower claims cost with our “restore vs replace” approach, and ease customers out of a stressful situation. Insurance professionals will also be delighted to know that SERVPRO is a 24/7 mitigation specialist, your commercial & residential customers will need quick services, and we are happy to be available for them on late nights & even weekends!

Whether you are a part of our national accounts or interested in SERVPRO services, it is always worth noting the quality standards that we meet and continue to uphold. We begin by performing background checks on all current and new employees, ensuring that your customers are welcoming a responsible company into their home.

The National Accounts Program will help you save time & claims cost through internal audits, ensuring standards and quality assurance for the insurer. Participation in the National Accounts Program doesn’t exclude you from great SERVPRO quality or savings, we still follow most of these standards to ensure satisfaction of our clients. Transparency is key, we understand the importance of communication with both our clients and our customers, so daily briefings though phone calls, text, email, and Xactanlysis for our National Accounts participants is crucial.

Our commitment to excellent performance shines through our knowledge in the industry. SERVPRO has designed a self-paced training program for all employees to continue educating themselves through awards & certifications in house, but most of our technicians have undergone intensive training to perform qualified, high-quality services in water damage restoration, applied structural drying, fire & smoke damage restoration, applied microbial remediation, carpet & upholstery cleaning, and even asbestos abatement supervisor. Least to say our customers & clients will be impressed by the years of experience our technicians carry; there isn’t a loss they haven’t seen, and a solution isn’t far behind their inspection.

We pride ourselves in facilitating outstanding documentation. Our technicians are thoroughly trained to take the best photo documentation for loss sites. The technicians at SERVPRO ensure all proper forms are signed to begin & complete work; as a national accounts participant your forms are automatically generated for us to sign; ensuring must needed documentation is received on your end. To reflect our work, atmospheric & equipment readings, and job notes are recorded daily from start to finish of our project, this will auto generate into a detailed report for the insurance specialist to review and give you a perspective of the repairs from your desk.

Locating a one stop shop with an excellent background in their restoration & construction services just got, easy; contacting, organizing, and managing vendors is all done here at SERVPRO. As the adjuster or agent for the insured you’ll find your job just got a whole lot easier. Your customer is satisfied that their project got done quicker, to their standards, and through their trusted insurance specialist. That sounds like a great deal.

SERVPRO of Buckeye & West Surprise/ Wickenburg wants to make standing relationships with our local insurance agents or adjusters who want to bring their customers the “Like it never even happened,” experience.

Give our friendly office team a call with any questions you have about using SERVPRO as a restoration vendor! We are happy to help 365 – 24/7!