SERVPRO BUCKEYE For Businesses

11/1/2022 (Permalink)

Where there is a PRO there is a WAY - Call SERVPRO for your business's restoration needs!

Flooding, water damage, and fire damage emergencies don’t wait for regular business hours and neither do we.

SERVPRO of Buckeye & West Surprise/ Wickenburg provides emergency restoration services 24 hours a day, 7 days a week—including all holidays, so when that one off time happens to your business, we are ready to respond!

"What will SERVPRO's initial visit look like?"

Taking immediate action is one of the most important steps to our first response. Our professionals will walk the site, assess, and execute a plan of action to determine what will need to be done, the time frame of the project, and even assist in coordinating insurance necessities if you decide to file a claim.

Technicians will begin executing mitigation, this may include water extraction, demolition, setting containment, or setting equipment, essentially whatever it takes to help get your business back in operation.

"Why does SERVPRO do this?"

We understand that every hour spent dealing with a loss is an hour of lost revenue and productivity.  We work quickly to assess each unique situation and isolate the damaged area to help minimize disruption to your business and clients. In some instances, normal operations can continue in a temporary space while we restore your facility.

"What does SERVPRO do after my loss?"

After the emergency, SERVPRO of Buckeye & West Surprise/ Wickenburg will also work closely with your insurance company to provide all of the necessary documentation so you can get the coverage you need. We have existing relationships with many adjusters and are already approved vendors for many major insurance companies.

SERVPRO of Buckeye & West Surprise/ Wickenburg is also proud to offer our business clients reconstruction services. This allows us to provide our "Like it never even happened" services from beginning to end. 

"How does SERVPRO do all of this?"

We certainly wouldn't be able to do any of this without all of our extraordinary team members, each of us plays an essential role to provide our business clients with premium restoration services.

Our team is certified in all necessary areas of restoration including

• Water Damage Restoration
• Structural Drying
• Applied Microbial Remediation
• Fire & Smoke Damage Restoration
• AHERA Certified Asbestos Supervisor for Abatement. 

We know the importance of hiring vendors with safety in mind, that is why SERVPRO of Buckeye & West Surprise/ Wickenburg has put best practices forward for the safety of our employees. We have begun centralizing our compliance data with ISNetworld for a more streamline reporting process, making it easier for future clients to prequalify our company as a service vendor.

On demand access to documents and information listed below is available 

• Health, Safety, and Environmental Questionnaire
• Insurance Certificates
• OSHA Forms
• Experience Modification Rate (EMR) Letter
• Written Health, Safety, and Environmental Programs
• Training Information
• Reporting of Hours and Incidents by Month

If this is something our business clients are interested in, we welcome you to reach out for more information, so that we can assist you while you are also following hiring and safety requirements for your business.

If you are in the midst of an emergency situation, our team invites you to call with any questions or concerns you have.

Here to Help.

Faster To Any Size Disaster.

The SERVPRO Advantage for Insurance Professionals

10/27/2022 (Permalink)

Vehicle Servicing a Residential Customer

As an agent or adjuster, you have a commitment to provide your customers with excellent services. We share that same commitment as restoration professionals, and it is our goal to make these services as smooth and easy for both the insurer & the insured.

Restoring our mutual customers property Is of priority. Our immediate response & hard work will show that we are there to limit the extent of the damage, help lower claims cost with our “restore vs replace” approach, and ease customers out of a stressful situation. Insurance professionals will also be delighted to know that SERVPRO is a 24/7 mitigation specialist, your commercial & residential customers will need quick services, and we are happy to be available for them on late nights & even weekends!

Whether you are a part of our national accounts or interested in SERVPRO services, it is always worth noting the quality standards that we meet and continue to uphold. We begin by performing background checks on all current and new employees, ensuring that your customers are welcoming a responsible company into their home.

The National Accounts Program will help you save time & claims cost through internal audits, ensuring standards and quality assurance for the insurer. Participation in the National Accounts Program doesn’t exclude you from great SERVPRO quality or savings, we still follow most of these standards to ensure satisfaction of our clients. Transparency is key, we understand the importance of communication with both our clients and our customers, so daily briefings though phone calls, text, email, and Xactanlysis for our National Accounts participants is crucial.

Our commitment to excellent performance shines through our knowledge in the industry. SERVPRO has designed a self-paced training program for all employees to continue educating themselves through awards & certifications in house, but most of our technicians have undergone intensive training to perform qualified, high-quality services in water damage restoration, applied structural drying, fire & smoke damage restoration, applied microbial remediation, carpet & upholstery cleaning, and even asbestos abatement supervisor. Least to say our customers & clients will be impressed by the years of experience our technicians carry; there isn’t a loss they haven’t seen, and a solution isn’t far behind their inspection.

We pride ourselves in facilitating outstanding documentation. Our technicians are thoroughly trained to take the best photo documentation for loss sites. The technicians at SERVPRO ensure all proper forms are signed to begin & complete work; as a national accounts participant your forms are automatically generated for us to sign; ensuring must needed documentation is received on your end. To reflect our work, atmospheric & equipment readings, and job notes are recorded daily from start to finish of our project, this will auto generate into a detailed report for the insurance specialist to review and give you a perspective of the repairs from your desk.

Locating a one stop shop with an excellent background in their restoration & construction services just got, easy; contacting, organizing, and managing vendors is all done here at SERVPRO. As the adjuster or agent for the insured you’ll find your job just got a whole lot easier. Your customer is satisfied that their project got done quicker, to their standards, and through their trusted insurance specialist. That sounds like a great deal.

SERVPRO of Buckeye & West Surprise/ Wickenburg wants to make standing relationships with our local insurance agents or adjusters who want to bring their customers the “Like it never even happened,” experience.

Give our friendly office team a call with any questions you have about using SERVPRO as a restoration vendor! We are happy to help 365 – 24/7!

SERVPRO Tech Update

5/13/2022 (Permalink)

An example of a virtual DocuSketch™ layout

CURRENT TECH

If there is one subject, we pride ourselves in other than our restoration abilities, it is our ability to evolve. Over the years as technology has become increasingly widespread, SERVPRO has taken major steps to utilize its availability. Our franchise is proud to take part in the use of our completely digital intake & recording system. Using this system daily makes multitasking easy and working on the go easier. As we grew and learned, this technology became the HUB of everything SERVPRO that we do. New features are added, and existing features are tweaked so that this system continuously makes not only our jobs easier, but the service process for our clients seamless. Everything from the office end experience; dealing with paperwork and payments, to the on-field experience where our clients are seeing the fruition of these benefits through performance. 

MORE TECH

In addition to our unique SERVPRO only system, we have implemented other efficient ways of serving our clients. For our out of state, and always on the go customers, a digital signing method is always an option. This enables us to get documentation to anyone, anywhere, anytime via email.

Making a payment with SERVPRO of Buckeye & West Surprise/ Wickenburg is also just as easy. After going over the payment process, digital invoices are sent for services and clients have the opportunity to pay at any point in time from wherever they are via credit, debit, EFT, and even Apple Pay.

NEW TECH

Along with this acclaimed system designed specifically for SERVPRO restoration servicing. SERVPRO of Buckeye & West Surprise/ Wickenburg is proud to announce the inclusion of  DocuSketch™ into our restoration process. 

What is DocuSketch™ & why are we using it, is what most of our clients will wonder.

It all begins with a single camera, but not just any camera. This special camera is built with two, 180 degree lenses on both sides. This camera allows a technician to record 360 degree panoramic view of an entire room in mere seconds. The technician has the ability to scan each room of a home or building within minutes. These pictures are then translated to a tour & an exact sketch of the property. During the restoration process we can create multiple tours to compare as before, during, and after comparisons for our clients. These tours can be shared via a link to our clients especially those who are out of state and inclined on progression updates.

This is proficiency for restoration at its finest for us. We are so glad to be able to offer any new or existing customers this option for their upcoming project. This addition to our documentation process will not only make it easier for our team but put more valuable time on the table to get your project done, especially when it comes to large loss scenarios.

We look forward to serving all of our cleints with this amazing tech!

Contact your local professionals at SERVPRO of Buckeye & West Surprise/ Wickenburg with any of your questions!