SERVPRO For Businesses

6/7/2022 (Permalink)

Where there is a PRO there is a WAY - Call SERVPRO for your business's restoration needs!

Flooding, water damage, and fire damage emergencies don’t wait for regular business hours and neither do we.

SERVPRO of Buckeye & West Surprise/ Wickenburg provides emergency restoration services 24 hours a day, 7 days a week—including all holidays, so when that one off time happens to your business, we are ready to respond!

"What will SERVPRO's initial visit look like?"

Taking immediate action is one of the most important steps to our first response. Our professionals will walk the site, assess, and execute a plan of action to determine what will need to be done, the time frame of the project, and even assist in coordinating insurance necessities if you decide to file a claim.

Technicians will begin executing mitigation, this may include water extraction, demolition, setting containment, or setting equipment, essentially whatever it takes to help get your business back in operation.

"Why does SERVPRO® do this?"

We understand that every hour spent dealing with a loss is an hour of lost revenue and productivity.  We work quickly to assess each unique situation and isolate the damaged area to help minimize disruption to your business and clients. In some instances, normal operations can continue in a temporary space while we restore your facility.

"What does SERVPRO do after my loss?"

After the emergency, SERVPRO of Buckeye & West Surprise/ Wickenburg will also work closely with your insurance company to provide all of the necessary documentation so you can get the coverage you need. We have existing relationships with many adjusters and are already approved vendors for many major insurance companies.

SERVPRO of Buckeye & West Surprise/ Wickenburg is also proud to offer our business clients reconstruction services. This allows us to provide our "Like it never even happened" services from beginning to end. 

"How does SERVPRO do all of this?"

We certainly wouldn't be able to do any of this without all of our extraordinary team members, each of us plays an essential role to provide our business clients with premium restoration services.

Our team is certified in all necessary areas of restoration including

• Water Damage Restoration
• Structural Drying
• Applied Microbial Remediation
• Fire & Smoke Damage Restoration
• AHERA Certified Asbestos Supervisor for Abatement. 

We know the importance of hiring vendors with safety in mind, that is why SERVPRO of Buckeye & West Surprise/ Wickenburg has put best practices forward for the safety of our employees. We have begun centralizing our compliance data with ISNetworld for a more streamline reporting process, making it easier for future clients to prequalify our company as a service vendor.

On demand access to documents and information listed below is available 

• Health, Safety, and Environmental Questionnaire
• Insurance Certificates
• OSHA Forms
• Experience Modification Rate (EMR) Letter
• Written Health, Safety, and Environmental Programs
• Training Information
• Reporting of Hours and Incidents by Month

If this is something our business clients are interested in, we welcome you to reach out for more information, so that we can assist you while you are also following hiring and safety requirements for your business.

If you are in the midst of an emergency situation, our team invites you to call with any questions or concerns you have.

Here to Help®.

Faster To Any Size Disaster™.

What are Water Categories?

6/6/2022 (Permalink)

Call the pro's who know the science to back up their work

As the professionals in water damage restoration, one of the first important steps in assisting our customers is identifying the water category. Essentially, identifying the water category is finding out the source of the water and its range of contamination. Other factors such as time, temperature, undesired substances, and location can affect the amplification of contaminants, therefor affecting the category determination.

With modern day conveniences in every part of our homes, water can come from all sorts of places. Identifying the source of the water is crucial in determining what steps will need to be taken to properly restore your property. 

Below, we will identify the three main categories of water and their possible sources

CATEGORY 1

This category of water mostly originates from a sanitary or clean water source. 

Common examples of category 1 water can include, but are not limited to broken water supply lines, tub or sink overflows without contaminants, appliance supply lines, melting snow or ice, falling rainwater, and broken toilet tanks & bowls without contaminants.

If left untreated, with time, or when other unfavorable variables are introduced this category of water can deteriorate into a category 2 or 3. 

CATEGORY 2

This category of water contains significant amounts of contamination.

Common examples of category 2 water can include but are not limited to overflows from washing machines (with detergents, soaps, or other chemical contaminants), overflows from toilet bowls with urine not feces, broken aquariums, broken water beds, and discharge from washing machines or dishwashers (with detergents, soaps, or other chemical contaminants).

CATEOGRY 3

This category of water is considered to be grossly contaminated. Usually, water placed within this category is of a dark color and may have a very strong odor to it. 

Common examples of category 3 water can include, but are not limited to sewage, waste line backflows, forms of bodily fluids, all forms of seawater, river water, or streams. Category 3 water may also contain amounts of regulated or hazardous materials, fuels, lead, pesticides, and other possible toxic substances.

These categories are an important way for us to identify how we achieve a proper restoration by controlling the spread of contaminants, cleaning affected areas, removing highly damaged materials, and drying affected areas that are able to be effectively dried. Depending on the category determination and the reaction time to the loss, some of these steps may or may not be required, which can greatly affect how much a loss is going to cost a customer. 

Although, SERVPRO professionals will always use their RESTORE VS. REPLACE approach with your property. Essentially, we will save as many materials through cleaning and drying as we possibly can before deciding to remove them, and the technicians will always discuss these motives with you before following through with these decisions.

In any water loss situation, it is important to correct the source of the water intrusion and call your SERVPRO professionals for further assistance. Our trained technicians hold specific certifications in water restoration distributed by the IICRC (Institute of Inspection Cleaning and Restoration Certification).

Our technicians will be able to answer any of the important questions, and properly address any concerns you may have throughout the process. 

From small to large loss, and residential to commercial, SERVPRO of Buckeye & West Surprise/ Wickenburg has the experience, the training, and the supplies to get the job done right. 

SERVPRO Tech Update

5/13/2022 (Permalink)

An example of a virtual DocuSketch™ layout

CURRENT TECH

If there is one subject, we pride ourselves in other than our restoration abilities, it is our ability to evolve. Over the years as technology has become increasingly widespread, SERVPRO has taken major steps to utilize its availability. Our franchise is proud to take part in the use of our completely digital intake & recording system. Using this system daily makes multitasking easy and working on the go easier. As we grew and learned, this technology became the HUB of everything SERVPRO that we do. New features are added, and existing features are tweaked so that this system continuously makes not only our jobs easier, but the service process for our clients seamless. Everything from the office end experience; dealing with paperwork and payments, to the on-field experience where our clients are seeing the fruition of these benefits through performance. 

MORE TECH

In addition to our unique SERVPRO only system, we have implemented other efficient ways of serving our clients. For our out of state, and always on the go customers, a digital signing method is always an option. This enables us to get documentation to anyone, anywhere, anytime via email.

Making a payment with SERVPRO of Buckeye & West Surprise/ Wickenburg is also just as easy. After going over the payment process, digital invoices are sent for services and clients have the opportunity to pay at any point in time from wherever they are via credit, debit, EFT, and even Apple Pay.

NEW TECH

Along with this acclaimed system designed specifically for SERVPRO restoration servicing. SERVPRO of Buckeye & West Surprise/ Wickenburg is proud to announce the inclusion of  DocuSketch™ into our restoration process. 

What is DocuSketch™ & why are we using it, is what most of our clients will wonder.

It all begins with a single camera, but not just any camera. This special camera is built with two, 180 degree lenses on both sides. This camera allows a technician to record 360 degree panoramic view of an entire room in mere seconds. The technician has the ability to scan each room of a home or building within minutes. These pictures are then translated to a tour & an exact sketch of the property. During the restoration process we can create multiple tours to compare as before, during, and after comparisons for our clients. These tours can be shared via a link to our clients especially those who are out of state and inclined on progression updates.

This is proficiency for restoration at its finest for us. We are so glad to be able to offer any new or existing customers this option for their upcoming project. This addition to our documentation process will not only make it easier for our team but put more valuable time on the table to get your project done, especially when it comes to large loss scenarios.

We look forward to serving all of our cleints with this amazing tech!

Contact your local professionals at SERVPRO of Buckeye & West Surprise/ Wickenburg with any of your questions!

SERVPRO Duct Cleaning Services

12/1/2021 (Permalink)

Brand new, intense power, high quality duct cleaning system.

If you have a modern-day HVAC & duct system in your home, you’re probably very aware of how important it is to your everyday life. You trust it to circulate warm air in the winter months from the heater, and cold air from the cooling system in the summer, which brings consistent comfort.

Unless you keep windows and doors open often, you’re most likely circulating the same air through the system that occupants continuously breathe in. Many people don’t realize this, and as the years build up so does dust, and other contaminants.

Our highly anticipated NIKRO Duct Cleaning machine raises the bar on other local providers. The entire package is specifically designed for SERVPRO to accommodate all sizes of systems for commercial & residential properties. Our gorgeous 5,000 CFM duct cleaning machine is powered by a Rolair compressor with a 9 HP Honda engine; accessorized with rotary brushes, compressor powered nozzles, and a 99.97% 3 stage HEPA filtration system. This is true SERVPRO style.

Let’s get back to some of the benefits that a duct cleaning may bring to you.

• Overall, a professional SERVPRO duct cleaning service will reduce the amount of interior cleaning to maintain a healthy home. Have you ever noticed a layer of dust build up on a surface right after you have already cleaned? It may be that those particulates have built up in your system and are now being blown onto your everyday items such as furniture, flooring, and bedding.
• Although dust is of viewable size; air ducts may also contain other harmful contaminants such as pet dander, mold spores, pollen, and other bacteria. 
• Your ducts may also be home to absorbed odors from cleaning chemicals, pets, tobacco, or smoke, food preparation, mold, and paint fumes. Any consistent odors you may be smelling might be circulating through your home whenever you run your system.
• A heavy build-up of dust and other contaminants can assist in restriction air flow through the duct system. This means your system may have to work harder to circulate air though your home, resulting in a decreased level of system efficiency. A professionally cleaned system will help operate at peak efficiency and provide the most cost-effective performance.

Our professionals all agree our new service will bring our clients peace of mind to the quality of their living. We don’t recommend duct cleanings as a routine part of maintenance, but a professional recommendation is always available without any push; a business owning client may prefer this service regularly when dealing with high amounts of in and out customers, or in restaurants. 

Don’t be afraid to give us a call, send us an email, or submit a request form through our website with your questions. The professional advice is free; we would love to assist and would appreciate helping you in your journey.

SERVPRO of Buckeye & West Surprise/ Wickenburg

Cooktops Are Top Culprits in Cooking Fires

11/18/2021 (Permalink)

Stovetop Fire Aftermath

As the holiday season approaches, local SERVPRO fire restoration specialist offers stovetop safety tips for home cooks

From 2014 to 2018, the National Fire Protection Association (NFPA) reports* that U.S. fire departments were called to an estimated average of 172,900 home structure fires related to cooking each year. During the Thanksgiving and Christmas holidays, the number of home fires caused by cooking peaks to an average of 470 fires each day.

“These fires are tragic because they result in property damage, displacement of families, injury, and even death,” says fire damage restoration specialist Nicholas Leier of SERVPRO of Buckeye & West Surprise/Wickenburg. “The thing that compounds the tragedy, though, is that there are some simple steps everyone can take to reduce the chance of a cooking fire.” Nicholas urges homeowners to consider these basic guidelines for cooking safety:

1. Never leave food unattended on a range or cooktop. That’s where 61 percent of home cooking fires start.
2. Never cook on the stove top when you are sleepy or intoxicated.
3. Use a timer to remind yourself that you are cooking.
4. Keep anything flammable – potholders, wooden utensils, towels, curtains, food wrapping – away from the stovetop.

If you must leave the kitchen for any period, turn off the stove.

Holiday parties and large family gatherings that were postponed last year because of COVID concerns are great to look forward to, but may add distraction in the kitchen, warns Nicholas. “Cooking is such a routine part of our days that it is easy to become complacent about these basic safety steps,” says Nicholas, “but the statistics show that unattended cooking is the number one cause of home cooking fires and casualties.

Whether you are cooking for the holidays or simply preparing an everyday meal, it is important to stay alert and focused on what’s happening on and around your stovetop.”

SERVPRO is an industry leader and provider of fire and water cleanup and restoration services. For more fire prevention and fire safety tips and information about fire and water damage restoration services, please visit www.SERVPRObuckeye.com, or find us on Facebook. For more information on SERVPRO of Buckeye & West surprise/ Wickenburg, please contact our office team at 623-248-1148

Rain & Roof Damage Affecting Your Home?

9/17/2021 (Permalink)

When an afterhours call came in; our technicians were on site to tarp a damaged roof to prevent further damage

Noticing that your ceiling or other parts of your home are leaking water is usually the most noticeable sign your roof may have damage.

This is a specific moment our team takes action. Clients call SERVPRO for our help, and we are always available when these types of situations occur. We may be prepared to fully tarp your roof, board up any intrusions, or extract any standing water in your home. We refer to this as mitigation; lessening the extent of damage that may occur, and lessening the stress of our clients. 

Other clients of ours may notice discoloration, warping, or even mold growth; where there may be an active leak that is not as noticeable.

These are all examples of water damage. 

Our next step would be to get another professional such as a roofer on site to fix the damaged area, so that the damage does not continue; our roof tarping's, board ups, and extractions are only temporary. 

We are happy to announce to clients our partnership with many insurance companies. We work hand in hand with many major carriers to help you receive coverage.

If anyone is experiencing current damage, or has questions regarding water damage; we always have answers or solutions. 

Give us a call today! 

SERVPRO of Buckeye & West Surprise/ Wickenburg

*623-248-1148*